Support
How can we help?
Can’t find your answer? Email hello@getoutpacer.com and we’ll get back to you.
Training
Which devices measure my heart rate?
AirPods Pro 3, Powerbeats Pro 2 and Apple Watch through Apple Health, or any Bluetooth heart rate monitor (Settings → Heart rate monitor): a chest strap, or a sports watch that broadcasts its heart rate. A chest strap is the most accurate for short sprints.
Does it work with my Garmin, Polar or WHOOP?
Yes, if your watch or band can broadcast its heart rate over Bluetooth. Garmin, Polar, Coros, Wahoo, Suunto and WHOOP all can: turn on heart rate broadcast on the device, then connect it in Settings → Heart rate monitor. Fitbit and Oura don't share live heart rate with other apps.
My pace looks off for short sprints.
GPS needs a few seconds to catch up, so Outpacer only calculates pace for sprints of 8 seconds or longer and starts measuring once you’re moving. Open sky helps; tall buildings and trees make GPS less precise.
Can I train indoors?
Yes. Set the workout to Indoor. Distance then comes from your iPhone’s motion sensor. Pace and speed need GPS, so they’re only shown outdoors.
I don’t hear the voice coach.
The voice coach is part of Outpacer Pro and can be switched on in Settings → Sound & haptics. Check your volume, and that your music app isn’t set to pause other audio. Tones and haptics always work.
Where is my progress?
Open a saved workout on the Sprint tab. Progress compares each workout only with itself and appears after three sessions of that workout. It’s part of Outpacer Pro.
Outpacer Pro
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Outpacer. You keep Pro until the end of the period you paid for, and your workouts are never deleted.
I bought Pro but don’t see it.
Open the Pro page in the app and tap Restore purchases. Make sure you’re signed in with the same Apple ID you used to buy.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Your account
Do I need an account?
No. Outpacer works without an account; everything is stored on your iPhone. To remove all your data, delete the app.
What happens to my data?
Your workouts, routes and heart rate stay on your iPhone. Read the full privacy policy.
Sprint training is intense. Build up gradually, warm up well, and check with a doctor if you have any doubts about your health.